Here are helpful tips for navigation The Aligned Mama membership.

• Star your Favourite lessons/videos. Use the star icon (located under a video) if you'd like to save the lesson as a favourite. At the top of the left side menu is a short-cut link to your list of 'starred' lessons! 
• Mark a lesson as DONE! Under each video is a button to Mark As Done! Notice in the left-side menu the lesson will now show this completed icon.
• Use the Search icon in the top menu of the Membership or Learning Module.  Enter your keyword then hit enter. The search function looks for words within the lesson text or lesson titles.
• Watch for Announcements! These will come via email, and can also be found under the Announcements link.

Yes! You may wish to log in through your browser and save a shortcut to your home screen

or

You may choose to download Kajabi Mobile App here https://pages.kajabi.com/mobile-app-download 

Log in using your Aligned Mama account email.

Try these troubleshooting tips:

1. Power down your computer/device and restart (this typically takes care of the tech fairies).

If you are accessing the program from a web browser (vs the mobile app), then:

2. Use Google Chrome - this is the preferred browser for our Kajabi platform.

3. Clear your browser cache and cookies. You can find how-to details here. 

4. If the videos aren't loading, check your internet speed/connection.

NOTE: always log out of the member platform when you're done. To do this, click the profile/avatar icon in the top right corner, click log out.

Still having troubles? Email 

alignedmama@gmail.com

Here are a few things you can try:

• Restarting your computer or device can do wonders! Start with this one.
• Ideally, download and use the (free) Zoom app on your computer or mobile device. When you click the join webinar link, the app will open, you'll be prompted to sign in (if you're not already), then the meeting will open. Download zoom here.
• If you're using an internet browser to open Zoom, you may need to clear your cache. Here is a how-to 

Zoom link won't open? Try . . .

• Copy the meeting URL into a new tab address bar and hit enter.
• Right click over the hyperlink, or copy the URL address, open in an incognito window. This is a clean, history free window. 

Zoom app issues? Try ... 

• If the zoom app has stopped responding, you may need to delete the app, re-download and login again. 
• Be sure you have the latest version of the Zoom app. Check here.
• Reach out to Zoom support if you continue to experience Zoom issues. Click here, then Contact Support in top menu.

Try to join the meeting 5-10 minutes early in case tech issues arise.

If you're still experiencing issues, email our tech support at alignedmama@gmail.com.
Please note we may not be able to respond to tech support questions immediately before or during the webinars. 

Announcements from The Aligned Mama Membership can be reviewed in a few places.

1. From the Member dashboard, you will find an Announcements link. 

2. If you are using the mobile app a notification will ping your device and can be reviewed within the app.

3. An email copy of the announcement will go to your inbox.

If you are not receiving the email, please do the following:

• Announcement emails come from Oonagh Naughton. Check your spam / junk / promotions folders for these emails, then mark the email as 'safe' and move it to your primary inbox. 
• Check your account email preference settings. Sometimes a member has accidently marked our emails as spam which will remove email deliverability. Here is how to confirm you are subscribed to for all emails.
  > Log in to your account, click the Profile/Avatar image in the top right corner (from the Library page)
  > Click Settings from the dropdown menu
  > Make sure all 3 email notification settings are checked

If you continue to experience issues, reach out to us at alignedmama@gmail.com

Yes. To Pause your subscription send an email to alignedmama@gmail.com and request a pause for 1 month, 2 months or 3 months. Your subscription will automatically resume after the requested time period. Members can pause their subscription for a maximum of 3 months in 1 year.

Email alignedmama@gmail.com 

Include your current account email and the new email. We will respond with a confirmation when the update is complete.

Changing your credit card information can be done from within your ALF AMP account.

At the top of this page, or from the Library page (the first page after you log in).

Click the profile icon menu, click Settings.

Click Billing Info in the top right corner of the page.

Select Update on your card.

Watch the how-to video below:

Receipts are issued after each payment, to your email address. Receipts come from our payment processor - Stripe.

If you are not receiving receipts, please check your junk mail, spam, or any other folder other than your primary inbox. Not there, reach out to alignedmama@gmail.com

Your Aligned Mama membership is a subscription that will automatically renew (billing your card) monthly or yearly (depending on what level you registered for). You do not need to reach out to renew your membership, it will happen automatically.

If you wish to cancel, you must do so at least 5 days before your next billing date which will be the same day each month/year. Please make note of the day of the month (or year) that your membership renews.

Member pricing gets locked in at the time you become a member. If you cancel and return in the future, you'll be subject to whatever price the membership is at that time.

Canceling your membership is easy to do from within your Aligned Mama account.

Please note:
>> Your membership (and access) will cancel at the end of the current payment period.
>> Please be sure to cancel your subscription at least 5 days before your next renewal date to ensure the payment is canceled in time.

Steps to cancel:
At the top of this page, or from the Library page. Click the Profile/Avatar icon in the top right corner, select Settings.

Click Billing Info in the top right corner of the page.

Then, under Active Subscriptions click Cancel.

Here is a how-to:

If you need assistance, please email your cancelation request to alignedmama@gmail.com and we'll take care of it for you.

The live gathering recordings are posted within the Aligned Mama Member Hub within 24 hours 

You'll find post the most recent calls inside the What's New module. Then they are filed into the appropriate modules - Healing, Connecting, or Learning. 

Please note: The Aligned Mama Masterclasses with Oonagh are NOT recorded as member interaction is greatly encouraged during these sessions. They are however regularly repeated.

First things first . . .

• Register for a free Zoom account.
• It's best practice to download the Zoom app for your computer or mobile device.
• Check the Aligned Mama Events Calendar for scheduled call dates/times. 
• Click the link to pre-register for the call. 
• You will receive a confirmation email from zoom with the link to join the call PLUS a link to add the event to your calendar. 

Steps to join . . .

• Find the call registration confirmation email from Zoom, click the link to join. 

** Please be sure to keep your AUDIO MUTED unless it's your time to speak. Open the chat bar to communicate with the group or with Oonagh directly. 

See the post above in Tech Support.